EPRS Admin By / May 7, 2015

Number of complaints received by NEBs (in 1 000s) 2009-12

Number of complaints received by NEBs (in 1 000s) 2009-12

Number of complaints received by NEBs (in 1 000s) 2009-12

data from airlines indicate that only 5-10% of air passengers entitled to financial compensation in case of travel disruption actually make a claim. Nonetheless, as seen in figure 2, the overall number of complaints received by NEBs has increased, especially in 2010 (the year of the ash cloud crisis and widespread disruption caused by snow).


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