selection

passengers’ rights

This tag is associated with 7 posts

The Added Value of EU policy for Airline services and air passenger rights

Updated on 07 July 2014 Over the last three decades, the institutions of the European Union have played a crucial role in developing a functioning single market for air passenger services in Europe. Specific policies have been pursued at European level to open up the previously fragmented and largely protected national aviation markets which existed … Continue reading

Air passenger rights

6 language versions available in PDF format Fluggastrechte Derechos de los pasajeros del transporte aéreo Les droits des passagers aériens Diritti dei passeggeri aerei Prawa pasażerów lotniczych Air passenger rights Airlines often fail to offer passengers the rights to which they are entitled to in cases of denied boarding, long delays, cancellations or mishandled baggage. … Continue reading

Railway companies to refund passengers even in case of force majeure?

According to an opinion by Advocate General Jääskinen, delivered on March 14, 2013, rail passengers must have part of the cost of their ticket refunded in case of significant delay even if that delay is caused by force majeure. Air passengers In a recent ruling the Court of Justice ruled that an air carrier must … Continue reading

EU wants new and better air passenger rights

On 13 March 2013 the European Commission announced a package of measures to ensure that air passengers have new and better rights to information, care and re-routing when they are stranded at the airport. At the same time there will be better complaint procedures and enforcement measures so passengers can actually obtain the rights to … Continue reading

Eyjafjallajökull volcano: not so extraordinary after all!

Remember April 2010? Remember Eyjafjallajökull? Millions of travellers stranded on airports all over the world? Who was going to pay for all this? Did the volcano eruption exempt air carriers from all responsibility? The Court of Justice didn’t think so… In its decision of 31 january 2013, the Court of Justice ruled that an air … Continue reading

Rail transport: Real time information on connecting services

The railway infrastructure manager is obliged to provide railway undertakings in real time with all information on connecting services operated by other undertakings, according to a Court of Justice ruling of 22 November 2012. Moreover, rail passengers must be given information on delays to or cancellations of trains which are main connecting services, whichever railway … Continue reading

Denied boarding : more rights for air passengers

In two separate rulings on 4 October 2012 the European Court of Justice yet again enforced the rights of air passengers in case of denied boarding.  Rescheduling through strike In a first case, the Court of Justice ruled that an air carrier must compensate passengers when they have been denied boarding because their flight was … Continue reading

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