However, the report found a limited level of awareness among both consumers and traders: for instance, the 2019 consumer conditions scoreboard found that 43 % of the retailers surveyed were not aware of ADR. Only six Member States transposed the Directive with the creation of an obligation for traders to participate in ADR across economic sectors, while seven other Member States created such an obligation only for specific economic sectors and 11 Member States made such participation entirely voluntary. All in all, the impact assessment considers that only 60 % traders accept to participate in ADR in the EU.
Average duration of an ADR dispute in the EEA
Average duration of an ADR dispute in the EEA (in days)
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