Average resolution rate of disputes referred to ADR entities

In 2023, the Commission published the second report on the implementation of Directive 2013/11/EU, pursuant to Article 26 of the Directive (the first report was published in 2019). Overall, the report confirms that Member States successfully established the framework required for ADR entities to operate. It is estimated that, among around 430 such entities notified to the Commission by the national competent authorities, 64 % deliver non-binding outcomes and 20 % deliver outcomes that are binding on both parties, while the remaining outcomes are binding only upon traders. Among the 23 Member States which provided data, around 300 000 eligible disputes are presented on an annual basis, with an average resolution rate above 50 %.