you're reading...
BLOG, What Europe does for you

Bus and coach passengers [What Europe does for you]

With European elections coming up in May 2019, you probably want to know how the European Union impacts your daily life, before you think about voting. In the latest in a series of posts on what Europe does for you, your family, your business and your wellbeing, we look at what Europe does for bus and coach passengers.

Bus and coach passengers should have the same level of protection and assistance as is provided for users of other forms of transport. The EU has adopted specific rules for regular coach services of 250 km or more that start and end in an EU country.

When selling a coach ticket in the EU, companies cannot ask customers to pay a higher price because of their nationality. If the service is cancelled or delayed, EU passengers are entitled to adequate and timely information. If a company overbooks, cancels or delays a service beyond two hours, EU customers have a choice between a refund and alternative travel to their destination under comparable conditions at no extra cost. If the company refuses, EU passengers are entitled to additional compensation of 50 % of the cost of the ticket.

happy young women riding in travel bus

© Syda Productions / Fotolia

For trips lasting more than three hours, which are cancelled or delayed by more than 90 minutes, EU customers are also entitled to meals, refreshments and assistance. The EU rules mean that accommodation is covered (maximum two nights, €80/night). Disabled people can request special assistance, with 36 hours’ notice, at agreed terminals and on board. The person accompanying the individual concerned may be transported free of charge. Compensation is also available for damage to wheelchairs.

The EU makes sure that passengers are able make a complaint if their trip doesn’t go to plan. And if there is an accident during a coach trip, travellers are entitled to compensation for death, personal injury and for loss or damage to their luggage.

Further information



No comments yet.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Download the EPRS App

EPRS App on Google Play
EPRS App on App Store
What Europe Does For You
EU Legislation in Progress
Topical Digests
EPRS Podcasts

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 3,499 other followers

RSS Link to Members’ Research Service

Disclaimer and Copyright statement

The content of all documents (and articles) contained in this blog is the sole responsibility of the author and any opinions expressed therein do not necessarily represent the official position of the European Parliament. It is addressed to the Members and staff of the EP for their parliamentary work. Reproduction and translation for non-commercial purposes are authorised, provided the source is acknowledged and the European Parliament is given prior notice and sent a copy.

For a comprehensive description of our cookie and data protection policies, please visit Terms and Conditions page.

Copyright © European Union, 2014-2019. All rights reserved.

<span>%d</span> bloggers like this: